Most of the Request for Proposals that we receive ask many of the same questions. Here are some common questions and our answers.
How do I submit a Request for Proposal?
How do you price your services?
Our current blended rate for all services is $125/hr, which is about in the middle of the pack both locally and nationally. However, because we are committed to a lean, efficient operation, our total proposed budgets tend to stack up very competitively without cutting important corners. We take pride in accurate quoting and have never gone over budget unless there was an agreed upon addition to scope mid-way into a project. Schedule a call to discuss specifics about your project’s scope with an account manager.
Our most important company characteristics that influence our ability to quote accurately and exceed expectations within budget are experience, communication, strong project management with key milestones, and client-focused dedication.
Please provide insights into your company's organization structure including how many employees and/or contractors work for the company.
Jeff and Mark are our co-founders. Jeff leads account management and digital marketing strategy. Mark leads operations and development. Our current employees include a pay-per-click advertising and SEO specialist, graphic designer, front-end developer, software developer, and an office administrator. Every new account is staffed with a dedicated team to ensure cohesion of strategy and design as well as efficient communication and collaboration.
Do you rely on outsourcing or freelancers?
A combination of in-house full time employees plus a warm bench of go-to contractors allows us to be as agile as possible without having to pass along unnecessarily high labor expenses to our clients. Most of our freelance supplemental staff have worked for us as full time employees at some point in the past, and we take immense pride in the fact that even when circumstances have pushed JCM or our team members in different directions, we always find ways to stay connected and keep working together.
Please list the industries and business lines your customers represent.
We’ve worked with many different types of companies over the years, so it’s hard to identify particular industry specialties. We also don’t think too much in terms of business category specialties. That’s kind of an old way of thinking. We specialize in particular tones and brand personalities, also known as archetypes. Read more about archetypes here. If pressed to identify industries we’ve had success with, the ones that come to mind are healthcare, hospitality, banking/credit unions, technology/software, automotive, retail & eCommerce, real estate, professional B2B services, government, education, counseling/coaching, and non-profit.
Describe how your company handles customer support and technical assistance. Do you have a toll-free number? What are your support hours?
Service requests can be submitted by email or over the phone. We then enter them into our issue-tracking software and immediately begin working on a resolution. A follow-up email or phone call will be made as soon as the issue is resolved. Your account manager is available 24/7 at 800-383-0582
What is your mission statement?
“Marrying creativity with technology to create innovative, interactive, and integrated digital marketing experiences that drive financial success for our clients and partners.”
Describe how your product handles backup and recovery of data in the event of a system failure.
We can create customized hosting solutions based on individual client needs. For a site with the amount of traffic and functionality, we recommend server redundancy, database mirroring with a master-slave configuration and 15-minute automatic backups, and an automated switch to flip over to the backup database if necessary.